D'VINE Cookies

Privacy Policy

This Privacy Policy explains how D’Vine Cookies (“Company,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications, and other online products and services that link to this Privacy Policy and to our products available through our retail channels (collectively, our “Services”), shop in our stores, contact our customer service team, engage with us on social media, or otherwise interact with us.
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

  • Collection of Information
  • Use of Information
  • Sharing of Information
  • Advertising and Analytics
  • Transfer of Information to the United States
  • Your Choices
  • Your California Privacy Rights
  • Contact Us

COLLECTION OF INFORMATION
Information You Provide to Us
We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit or post content through our Services, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, postal address, phone number, credit card and other payment information, and any other information you choose to provide.


Information We Collect Automatically When You Interact with Us
When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

  • Activity Information: We collect information about your activity on our Services, such as products you have looked at on our website and products you have purchased.
  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
  • Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time (see the Your Choices section below for details).
  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.

Information We Collect from Other Sources
We may obtain information from third-party sources. For example, we may collect information about you from identity verification services, advertising networks, data analytics providers, mailing list providers, operating systems and platforms, social networks, and data brokers. Additionally, if you create or log into your D’Vine Cookies account through a third-party social media or other platforms, we will have access to certain information from those platforms in accordance with the authorization procedures determined by such platform.

Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address, infer that you are looking to purchase certain products based on your browsing behavior and past purchases, or deliver the products and services you request and customize your experience with us.

USE OF INFORMATION
We use the information we collect to infer that you are looking to purchase certain products based on your browsing behavior and past purchases or to deliver the products and services you request and customize your experience with us. We also use the information we collect to:

  • Provide, maintain, and improve our products and services;
  • Process transactions, fulfill your order and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
  • Maintain and service your account;
  • Verify your information;
  • Personalize and improve your experience on our Services;
  • Send you technical notices, security alerts, and support and administrative messages;
  • Respond to your comments and questions and provide customer service;
  • Communicate with you about products, services, and events offered by the Company and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
  • Audit interactions with you;
  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of the Company and others;
  • Debug to identify and repair errors in our Services;
  • Comply with our legal and financial obligations; and
  • Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION
We share personal information in the following circumstances or as otherwise described in this policy:

  • We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
  • If you submit a product review or post content in another public area of our Services, we share this information publicly on our Services.
  • If you choose to use integrations we offer on our Services, we may share certain information with the integration partners.
  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of the Company, our users, the public, or others.
  • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Personal information is shared between and among the Company and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.
We share personal information with your consent or at your direction. We also share aggregated or de-identified information that cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS

We engage third parties to provide analytics and serve ads on our behalf. These entities may collect data about your online activities to deliver targeted ads. Learn how to opt out of such practices in the Your Choices section.

TRANSFER OF INFORMATION TO THE UNITED STATES

As we operate primarily in the United States, we may transfer your information to jurisdictions with differing data protection standards. Rest assured, we take measures to safeguard your data in accordance with applicable regulations.

YOUR CHOICES

You can manage your account information, cookie preferences, and communication settings as outlined in this policy.

Account Information
You may update and correct certain account information at any time by logging into your account or emailing us at sales@dvinecookies.com. If you wish to delete your account, please log into your account, but note that we may retain certain information as required by law or for our legitimate business purposes.

Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences
You may opt out of receiving promotional emails and text messages from the Company by following the instructions in those email and text message communications, by clicking the opt-out preference link in the communications you received or managing your communication preferences in your account settings menu. If you opt out of email communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.


Mobile Push Notifications
With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

YOUR CALIFORNIA PRIVACY RIGHTS

If you’re a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of your personal information. Refer to this policy for details on how to exercise these rights.

California Consumer Privacy Act
In the preceding 12 months, we have collected the following categories of personal information: (A) identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers; (B) unique identifier and unique personal identifier such as Cookies, Beacons, Pixel tags, User alias, Phone numbers, Customer number, Unique pseudonym, and Mobile aid identifiers or similar technology; (C) [characteristics of protected classifications under California or federal law;] (D) commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (E) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement; (F) geolocation data; (G) [professional or employment-related information;] (H) [education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99);] and (I) Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Category of Personal Information Categories of Recipients
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.Advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, customer service providers, fulfillment services, payment processors, social networks, auditors, and data brokers.
Unique identifier and unique personal identifier such as Cookies, Beacons, Pixel tags, User alias, Phone numbers, Customer number, Unique pseudonym, and Mobile aid identifiers or similar technology.  Advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, customer service providers, fulfillment services, payment processors, social networks, auditors, and data brokers
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.Advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, customer service providers, fulfillment services, payment processors, social networks, auditors, and data brokers.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.Advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, customer service providers, social networks, auditors, and data brokers.
Geolocation data.Advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, customer service providers, fulfillment services, social networks, auditors, and data brokers.
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

You have the right to opt out of these sales at any time by emailing us at sales@dvinecookies.com . We do not knowingly sell personal information about consumers under the age of 16.
Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, disclose, and sell, (2) request deletion of your personal information, (3) opt out of any “sales” of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may make these requests by calling 844-384-6300 or submitting consumer requests to sales@dvinecookies.com. We will verify your request by asking you to provide information related to your recent interactions with us, such as your email address and your order confirmation number.  We will not discriminate against you if you exercise your rights under the CCPA.


If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.

CONTACT US

For any queries regarding this Privacy Policy, reach out to us at sales@dvinecookies.com.

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